FAQ

The serial number is located on the back of the unit. In the following picture, the serial number is marked in red for each product.

All serial numbers are structured according to the same principle. Example: SN:CH:X-X:XXXX or SN:X-X:XXXX

The code for the Windows license can be found on the bottom of your device. How to activate the code is shown in this video.

You can connect up to 4 monitors to your device depending on the cabling and use of adapters. The PrimeMini 4 / 5 has 2 HDMI 2.0 ports, each of which can be connected to a 4K resolution screen at 60Hz. With our optional USB to 2x HDMI adapter two more monitors can be connected. With four screens connected, all screens run with a maximum resolution in Full HD.

In this video we show how easy it is to connect several monitors to a PrimeMini.

Our mini-PCs and servers are tested for ambient temperatures of -20 to +40, respectively +35 degrees Celsius. It is also possible to operate the mini-PCs above or below these values, but full performance can no longer be guaranteed. The servers should not be operated at ambient temperatures above 35 degrees Celsius. Temperature fluctuations between minus and plus degrees should be avoided, as otherwise, condensation liquid can form in the units and damage them.

Within Switzerland: Delivery within 4 working days by post. If you need your product urgently, you can choose express delivery when ordering. Your device will reach you by post within 2 working days. Outside Switzerland: Delivery takes place within 1 to 10 working days, depending on the destination. For express deliveries, the delivery time is 1 to 10 working days, the delivery arrives at your premises by 12.00 noon on the delivery day.

Wake on LAN works from sleep and energy-saving modes. Wake on LAN does not work on the PrimeMini when the device is completely shut down.

You will receive a 60-month bring-in warranty on all of Prime Computer’s products. The warranty covers all defects to electronic components, providing that these defects were not brought about by improper use. Our products are manufactured with the utmost care and with the highest quality components. In the event of a warranty claim, all efforts will be made to minimise your inconvenience. We will repair or replace your device within 5 business days at the most.

Please call us or fill out this support form. We will try to fix the problem as soon as possible. Our office hours are Monday to Friday 08:00-12:00 and 13:00-17:30. 41 71 511 10 50, e-mail: contact@primecomputer.ch

This is related to the default settings of Windows 10. Right-click on the network adapter in the device manager to open “Properties”. Under “Power Management”, remove the checkmark from the first item “Allow the computer to turn off this device to save power”.

You can connect up to four screens at once to our PrimeMini 5 with an adapter (available on request). Here we show you how to do this: https://youtu.be/TnXSaihK_ik.

The maximum output for 4 screens is 2x 4K and 2x Full HD. Although the PrimeMini 5 has two HDMI ports and a USB-C Thunderbolt output, it is not possible to connect three screens without an adapter. As soon as a screen is connected to the USB-C Thunderbolt output, the HDMI port underneath is disabled.

The serial number is located on the back of the unit. In the following picture, the serial number is marked in red for each product.

All serial numbers are structured according to the same principle. Example: SN:CH:X-X:XXXX or SN:X-X:XXXX

The code for the Windows license can be found on the bottom of your device. How to activate the code is shown in this video.

You can add different Support Packs to the PrimeMini 4, PrimeServer and PrimeServer Pro ordering process. We work together with ITRIS and Technogroup from Switzerland, which offer different SLA’s and runtimes. As soon as you have placed your desired product in the shopping cart, a window will open where you can select the Support or Care Pack.

The services refer exclusively to the components installed by Prime Computer.

Instructions BIOS-Update

The BIOS Update allows you to update the system BIOS during boot and before loading the operating system. All BIOS update files for Prime Computer products are available at Support & Downloads.

1. Download the recovery BIOS file (.bio)
2. Copy the .bio file to a USB device
3. Connect the USB device to a USB port on the target computer
4. Shut down the target computer
5. When booting, when the F7 prompt appears, press the F7 key to enter the BIOS flash update tool
6. Select the USB device and press Enter (called “Cruzer” in the BIOS Flash Update)

7. Select the .bio file and press Enter

8. Confirm that you want to update the BIOS by pressing Enter
9. The update takes about 2-5 minutes

10. Remove the USB device
11. Restart the computer

After the BIOS update we recommend the following steps:

1. Press F2 during the boot process to start the BIOS setup
2. Press F9 to set the BIOS default values
3. Adjust the BIOS settings if necessary (optional)
4. Press F10 to save and exit BIOS setup

In this video we show you step by step how the installation for the PrimeMini works: https://youtu.be/E7huh5DxOWc

In this video we show you step by step how the SSD upgrade for the PrimeMini works: https://youtu.be/dEd1wx3F_jA

In this video we show you step by step how the RAM upgrade for the PrimeMini works: https://youtu.be/TYxSIQu8gUc

Prime Computer cannot provide any end customer support for the installation and operation of the PrimeMini as a music streaming server or sell components separately!
We ask all customers using a PrimeMini as a music server e.g. for Roon to send support requests for optimal advice directly to one of our specialized HiFi resellers.

Many factors play a role: high-quality components for a longer life cycle, extremely low power consumption, a second life cycle programme and CO2 offsets. You can find more information here: Corporate Social Responsibility

Not only do our products cost you less on average (over 5 years), but you can also trade in your old IT hardware with us and receive a credit towards your new Prime Computer product.

With us, you can give old IT hardware a second chance and benefit from it at the same time. Trade in your old IT hardware (from any manufacturer) with us and get a discount on your next order. You can find more details here: Second Life Cycle

Yes, together with our partner CHG-MERIDIAN we offer a rental option. You can find more information on the “Prime Computer as a Service” leasing model here: Link to the landing page

The leasing is handled by our well-known partner CHG-MERIDIAN. Contact us by chat, email or telephone and we will take care of everything necessary together with CHG-MERIDIAN.

The leasing contract is limited in time, so you cannot miss the cancellation period.

Accessories can be leased on request. The leasing model for Prime Computer products can also be handled through our distributors. In most cases, it is also possible to lease peripherals such as monitors at the same time.

You only pay the monthly leasing costs. Thanks to the very low power consumption and excellent reliability of Prime Computer products, the operating costs are extremely low. Get more information from our lease calculator.

If you have the feeling that your device no longer works, you can contact us via support form.

You can connect up to 4 monitors to your device depending on the cabling and use of adapters. The PrimeMini 4 / 5 has 2 HDMI 2.0 ports, each of which can be connected to a 4K resolution screen at 60Hz. With our optional USB to 2x HDMI adapter two more monitors can be connected. With four screens connected, all screens run with a maximum resolution in Full HD.

In this video we show how easy it is to connect several monitors to a PrimeMini.

There is a VESA mount that can be ordered during the ordering process. This bracket can be used to mount the PrimeMini to a wall or monitor.

In this video we show you how to mount the Vesa mount.

You can install our Mini-PC in a cabinet or another closed object. Since the heat of the processor reaches the circulating air via the housing, the minimum distance around the device should be approx. 2 cm. Please make sure that you do not place the device directly next to a heat-sensitive object, as this could be damaged by the heat of the PC case.

Yes, but only if there are driver problems, i.e. the connection of the operating system to the Prime Computer hardware and if these driver problems do not concern software or hardware from third-party manufacturers. Simply contact our support. We will take care of your request.

Within Switzerland: Delivery within 4 working days by post. If you need your product urgently, you can choose express delivery when ordering. Your device will reach you by post within 2 working days. Outside Switzerland: Delivery takes place within 1 to 10 working days, depending on the destination. For express deliveries, the delivery time is 1 to 10 working days, the delivery arrives at your premises by 12.00 noon on the delivery day.