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Please note that we reserve the right to charge for any adjustments or requests for devices which are not included in the guarantee or warranty. We will be happy to discuss this with you in the case of an existing request and will only carry out the order after clear confirmation from you.

When sending in a device to be repaired or returned, the customer must ensure that the data on it is deleted and backed up by copies, as the data may be lost during repair work. Prime Computer AG shall not be liable for the loss of data, access by third parties or the like.

Support for German Customers

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Do you have a technical question? Our support will be happy to help you.

Florian Kirn
Head of IT
+41 71 511 10 50


You will receive a  five year or three year bring-in warranty, depending on the product type. The warranty covers all defects to electronic components, providing that these defects were not brought about by improper use. Our products are manufactured with the utmost care and with highest quality components. In the event of a warranty claim, all efforts will be made to minimise your inconvenience. We will repair or replace your device within 10 business days at the most.

For further information you can find our Terms & Conditions here.

Please note that the warranty is automatically effective from the date of invoice. 

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